Question 1

How can I view trade prices?

Accepted Answer

Trade prices are exclusively available to our trade account members.

Question 2

How can I register for a trade account?

Accepted Answer

Please contact us with your details and evidence that you work in the hair industry and we’llreview your application for an AKK Hair trade account. There is an application form on the Join Us page. You may be asked to upload or email your hair extension certificate, business insurance documentation or a business social media page. Account approval will typically occur within 24 hours. Approved trade members receive access to exclusive trade pricing.

Question 3

How much hair do I need?

Accepted Answer

As a general guide: 100–150g for adding thickness or a lighter-volume result; around 150–200g for a fuller transformation; 200g+ may be recommended for very thick hair, longerlengths or a high-volume finish. The amount required varies by the client’s natural hair, lengthand desired result. Your stylist should confirm the amount needed before ordering.

Question 4

What are the advantages of possessing a trade account?

Accepted Answer

Possessing a trade account offers several advantages, including:Access to exclusive trade pricing and discounts, enabling you to reduce  purchasing costs.The ability to extend competitive prices to your clientele, thereby enhancing the appeal of your business.Early access to new product launches and promotions, ensuring your offerings remain current and engaging.A dedicated support team to provide assistance with any inquiries or concerns.

Question 5

What's your delivery policy?

Accepted Answer

We offer free standard shipping on orders over £200. For orders under £200, delivery is £4.99. Standard delivery takes 3-5 days. Need it faster? Next-day delivery is available for in-stock items ordered before 3 PM, Monday to Friday. Orders placed on weekends will be dispatched the next business day.

Question 6

How can I get colour matching assistance?

Accepted Answer

Need help with colour matching? We offer a visual service using photos submitted via WhatsApp. While we strive for accuracy, we can't guarantee a perfect match. For the best results, consider purchasing our colour rings.

Question 7

Can't find the colour you need?

Accepted Answer

If you can't find the colour you need, we've got you covered! Email us at kelly@akkhair.co.uk with your request, and we'll assist you with a custom solution.

FAQs

Frequently asked questions